Shipping & Delivery

Easy sunglass shopping means never having to pay for shipping.

So at SUNGLASS IMAGE, we provide free shipping on every order.

SHIPPING METHODS

Experience the convenience of free shipping and get the look you've been after, sooner.

GROUND - FREE

AVAILABLE FOR ORDERS PLACED BEFORE 2PM EST

2-7 BUSINESS DAYS* - FREE

USPS PO BOX

NEXT BUSINESS DAY - $29.95

3-7 BUSINESS DAYS*  FREE

APO/FPO

SECOND BUSINESS DAY - $29.95


*SHIPPING CONSIDERATIONS

            • All orders are subject to review and could require additional processing time.
            • Weekends and holidays are NOT considered business days.
            • Any orders placed after 2PM EST on Fridays will be processed and ship on the following business day.
            • For all orders placed after 2PM EST, please allow one additional business day for processing.
            • Carrier delays are possible during high order volume periods and may affect shipping times.
            • Shipments to US Territories may take 1-2 additional business days.
            • SUNGLASS IMAGE reserves the right to use alternate shipping services that provide the same delivery expectation.

RETURN/EXCHANGE & REPLACEMENTS

EXCHANGES TO OUR CUSTOMER CARE CENTER

Items purchased online at SUNGLASS IMAGE Mailing back your return for EXCHANGE contact our Customer Care Center. 1 + 803-649-0401 Please email us at [email protected]


SUNGLASS IMAGE WILL HELP YOU WITH YOUR EXCHANGE ON HOW TO MAIL YOUR ORDER BACK TO US. Please email us with your order receipt # Find your Order # It is displayed on both ‘Order Confirmation’ and ‘Shipment Confirmation’ emails RECEIPT.


It may take up to 3-5 business days to process an exchange after it has been received by our Customer Care Center.


In this case, you'll be responsible for paying shipping costs for your exchange.


Remember, your package needs to be post-marked on or before 30 days after your online purchase in order to receive a echange.


Customers bear the risk of loss for all items shipped to SUNGLASS IMAGE until SUNGLASS IMAGE accepts and receives the delivery from UPS at SUNGLASS IMAGE's Customer Care Center.


You must include proof of purchase original packaging item in original condition when purchased with your return in order for a exchange to be processed.


SHIP TO:


SUNGLASS IMAGE

161 S. AIKEN LANE

SUITE #490

AIKEN,SC 29803


Contact:

Customer Care: 1+ 803-649-0401


For spare parts orders please contact us Monday through Friday from 11:00AM – 5:30PM EST. Be prepared to provide the eyewear model number, color code and eye size. These numbers can usually be found inside the left arm of your eyewear.


If you would like additional information about warranty and repair for the following brands, please visit www.luxottica.com/usa.

  • Ray-Ban
  • Vogue Eyewear
  • Persol
  • Arnette
  • Giorgio Armani
  • Emporio Armani
  • Armani Exchange
  • Brooks Brothers
  • Bulgari
  • Burberry
  • Chanel
  • Coach
  • Dolce & Gabbana
  • DKNY
  • Polo Ralph Lauren
  • Ralph Lauren
  • Ralph
  • Prada
  • Miu Miu

  • Tiffany

  • Tory Burch
  • Michael Kors
  • Versace
  • Valentino
  • SUNGLASS IMAGE Collection

If you would like additional information

For all other brands, MAUI JIM - COSTA - OAKLEY please contact the brand’s warranty and repair department directly for further information.

SPARE PARTS ORDERS

For spare parts orders please contact us Monday through Friday from 9:00AM – 5:30PM EST. Be prepared to provide the eyewear model number, color code and eye size. These numbers can usually be found inside the left arm of your eyewear.


CONTACT US

ORDER NOW